Yes, your personal information is safe with us. We attach great importance to the privacy and security of your data. Our company takes appropriate security measures and follows industry standards to ensure the confidentiality of your personal information. We store your data in a secure environment and ensure that only authorized personnel have access to this information for as long as necessary. We never share your data with third parties, unless this is necessary for the processing of your order, such as with the carrier to deliver your order. If you would like to know more about our privacy policy and how we handle your data, you can consult our privacy statement . In all cases, we take your privacy seriously and strive to protect your data.

First of all, it is important to know that our team only packages scooped candy and candy mixes in a clean environment with clean work tables. Depending on the product, we use high-quality stand-up or cone bags in different sizes. In addition, all bags are sealed to ensure the quality and safety of these products. All other products in our range are pre-packed by the manufacturers themselves and then delivered by our suppliers.

When packaging scoop candy and candy mixes, and during the mixing of candy, we take extensive measures and follow all HACCP guidelines, which are the standard in our industry. Yet our measures stand out because we do even more than what is usual. We are one of a very select group of companies in our industry that wears production clothing while mixing and packaging candy. We use disposable gowns, face masks, hair nets and food-safe disposable gloves. The products mentioned are of course only used once. Gloves are changed more often in a day, and all used scoops and containers are cleaned several times a day due to the gelatin and allergen differences of the various sweets. This also applies to vegetarian and vegan sweets, which are both packaged separately and separately from each other. Due to complexity issues and possible varying compositions, this does not apply to candy mixes, unless otherwise stated in the description of the candy mix in question.

All this is a maximum effort to avoid cross-contamination among different sweets. However, cross-contamination may occur, possibly due to factors beyond our control. No rights can therefore be derived from this.

Do you follow a certain diet, such as vegetarian or vegan, or do you have one or more food allergies? Then we are happy to offer you a simple solution.

For desktop: After clicking on 'All' or on one of our other product pages in our header, you will find everything you can use to filter the products on the left under 'Filters'.

For mobile: After clicking on 'All' or on one of our other product pages in the menu, you will see 'Filter' above the products. By clicking on this you will see everything you can use to filter the products.

You can select one or more filters at a time depending on your specific diet or food allergies, and all products that meet them will be shown, while unsuitable products will not be shown. A quick and handy overview!

Disclaimer

At MY Candy Store we carefully compile all product information based on data provided by the manufacturers and/or our suppliers. However, it may happen that this information is not displayed correctly/completely. No rights can therefore be derived from this information.

1. Browse our products and click on the desired product for more details.
2. If applicable, select the options you want, such as size, flavor, color or quantity, and click 'Add to Cart'.
3. You will now see the item in your shopping cart. You can choose to continue shopping or complete the order.
4. When you are ready to complete your order, click 'Checkout' in your shopping cart.
5. Enter your shipping information, including your name, address and contact information.
6. Choose your preferred payment method and enter the payment details. Then click on 'Review order'.
7. Please check your order and shipping information to make sure everything is correct.
8. Click 'Pay Now' and complete the checkout process to complete the purchase. You will receive a confirmation of your order via email.

That's all! Once your order has been placed, we will work to ensure that your products are delivered to you quickly and safely. If you have any other questions or need help placing an order, please don't hesitate to contact us. We are ready to help you.

There is no minimum order amount. You can order what and how much you want, as long as our stock lasts. Please note that shipping costs apply to all orders under €25,- within the Netherlands, and under €50,- for Belgium and Germany. Click here for the most up-to-date shipping costs.

If you scroll all the way down on this page, you will find an overview of all payment methods that we currently accept at the bottom right.

Discount codes can be entered at the checkout under the order overview. After entering the discount code, don't forget to click 'Apply' to activate it. Discount codes that are not entered during the ordering process cannot be applied afterwards, and the difference will not be refunded manually. We recommend making sure you enter the discount code correctly at checkout to benefit from the discount.

After each successful order you will receive a confirmation by email with your order overview. If you have not received confirmation despite having paid, or if you are experiencing other payment or ordering issues, we recommend that you contact us as soon as possible.

If you wish to cancel your order after placing it, we recommend that you send a WhatsApp message to our telephone number (found by clicking here ) as soon as possible. We can only cancel orders that have not yet been shipped. We will do our best to stop your order. However, it is important to note that we work very efficiently, so it may happen that your order has already been shipped before your cancellation request has been processed. In such a case we will contact you to find a suitable solution together.

Unfortunately we cannot change orders placed. In that case, we recommend that you attempt to cancel the order as described above.

You can report any technical problems to us while ordering, paying or elsewhere on the website. We can resolve issues more easily if you take a screenshot and send it along. Click here for all contact options.

Unfortunately this is not possible at the moment. But don't worry, all our orders contain delicious, colorful and fun products. Unwrapping all these treats is an exciting gift in itself!

We have plans to also offer the option to gift wrap orders in the near future. All changes and developments regarding this option will be shared via our website and our social media channels in due course.

Yes, we certainly offer options for bulk orders, for both private and business customers. If you are interested in placing a large order, please contact our customer service. Our team can assist you with specific information regarding availability, pricing and any discounts applicable to bulk orders. We are ready to meet your needs and provide you with the quantities of products you require.

Shipping costs within the Netherlands:

• orders over €25 = FREE
• orders under €25 = €6.95

Shipping costs for Belgium and Germany:

• orders over €50 = FREE
• orders between €25 - €49.99 = €4.95
• orders under €25 = €9.95

It is therefore often more beneficial to fill your shopping cart at least up to the free shipping amount.

We have plans to deliver to other European countries in the near future. Any changes and developments regarding this expansion will be shared via our website and social media channels in due time.

All orders placed on working days (Monday to Friday) before 3:00 PM will be shipped the same day via PostNL.

For the Netherlands: PostNL will normally deliver your order on the next delivery day (Monday to Saturday), provided that the address details you entered are correct of course. PostNL strives to always deliver within 2 delivery days, which is almost always possible.

For Belgium: delivery within 1 to 3 working days after dispatch.
For Germany: delivery within 2 to 3 working days after dispatch.

In exceptional cases, such as due to busy times or other circumstances at PostNL, delivery may take a little longer. In such a case, we ask you to be patient and to keep a close eye on your package via the track-and-trace code that you received by e-mail. We have no influence on the delivery itself and can in no way speed up the delivery.

If you have not received your order after one week, please contact our customer service. We will then investigate where your package is and always come up with a suitable solution.

PLEASE NOTE: If you have indicated in the PostNL app or via the PostNL website that the package may be delivered to an agreed location, you must take into account that MY Candy Store and PostNL are both not liable for loss, damage or theft of the package once it has been left unattended at the designated location! We always advise to have your package delivered to your home instead of at an agreed location, or to collect it from one of the available parcel points.

All our shipped packages are provided with a track-and-trace code that you will also receive by e-mail, so that you can easily track the status of your order.

No, unfortunately that is NOT possible. Our business address is only an administrative address for our office and not a visiting address. Therefore it is NOT possible to collect your order.

Once an order has been placed, we cannot change the delivery address of your order. We therefore recommend that you carefully check your address for any errors during the ordering process, so that you can be assured of problem-free delivery.

Usually the package has actually been delivered, but possibly somewhere else. If you are not at home, the parcel deliverer will deliver the package to your neighbors or to a PostNL point in your area. So check carefully whether this is the case with your package.

Did you miss the delivery person and did not receive a non-home note in the mailbox? That's right! From now on, PostNL will inform you as much as possible digitally about your package. That is why it is important to keep a close eye on your email and the track-and-trace code for the most up-to-date status of your order.

If you have not received your order after one week, please contact our customer service. We will then investigate where your package is and always come up with a suitable solution.

Not delivered: Always contact us first. We will always come up with a suitable solution.

Delivered incorrectly or damaged: Send an email or WhatsApp message to us within 48 hours of receipt (click here for contact details). Please state which products are incorrect or damaged and how many products are involved, preferably supported with photos. Please do not throw away the damaged/incorrect products as we may ask you to return them or take photos of the damaged/incorrect products. After processing your request, we will always come up with a suitable solution.

Click here to consult the most current returns procedure.

Click here to consult the most current return conditions and return costs.